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Summary

  • The vast majority of satisfied tenants did not leave a comment explaining their answer. However, those that did mention outdoor areas as being well kept and beneficial to tenants, such as parks and play areas. Satisfied tenants also feel that their landlord does their best to positively contribute to their area, being responsive and dealing with issues, and being involved in the neighbourhood, although some find that there are still areas for improvement
  • Those who are not satisfied that their landlord makes a positive contribution to their neighbourhood commonly complain of issues with other people in their neighbourhood, such as anti-social behaviour that is not dealt with. Whilst some are unaware of what contribution their landlord makes to their neighbourhood, others feel that they are not actively involved enough, feeling their landlord could be more present and proactive, and do a better job of maintaining and cleaning the neighbourhood

Please explain why you are ‘very’ or ‘fairly’ satisfied that your landlord makes a positive contribution to your neighbourhood.

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ that their landlord makes a positive contribution to their neighbourhood (409)
wdt_ID Key themes Percentage (%)
1 They maintain/ clean outdoor areas 3
2 Areas for improvement 2
3 Issues are dealt with 2
4 Generally do a good job 2
11 Responsive and involved/ do their best 2
12 Good parks/ play areas 2
14 Other 1
15 N/A / No relevant comment 87

Please explain why you are not ‘satisfied’ that your landlord makes a positive contribution to your neighbourhood.

Base: Those who are ‘neither satisfied nor dissatisfied’, ‘fairly dissatisfied’ or ‘very dissatisfied’ that their landlord makes a positive contribution to their neighbourhood (185)
wdt_ID Key themes Percentage (%)
1 Issues with people in their neighbourhood 11
2 Not present/ proactive/ involved 8
3 Not maintained/ cleaned 6
4 Unsure what contribution they make 3
11 Could do better 3
12 Don’t understand the question 2
14 Other 6
15 N/A / No relevant comment 65