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Summary

  • Those who are satisfied with their landlord’s approach to handling anti-social behaviour praise their proactive attitude to resolving issues, feeling that they are effective and do their best to resolve reported problems. Additionally, whilst some tenants are satisfied as they do not experience anti-social behaviour often, others feel that more could be done still, and highlight persisting examples of anti-social behaviour in their neighbourhood, such as drug use or noise pollution
  • Experience of specific examples of anti-social behaviour is the most common reason tenants are neither satisfied nor dissatisfied with their landlord’s approach to handling anti-social behaviour. Some tenants are ambivalent as they feel the council is trying but cannot resolve issues, whilst others feel the council is not doing the best it can, suggesting solutions like CCTV or removing problem tenants. Other tenants are unsure as they have little experience with anti-social behaviour
  • Those who are dissatisfied with their landlord’s approach to handling anti-social behaviour largely complain about experiencing many instances of anti-social behaviour where they live, whilst others are critical of the council’s capacity to deal with issues, finding that they have not resolved reports or do not have the power to solve the problem. Some dissatisfied tenants also critique their experience of reporting anti-social behaviour to their landlord, feeling that the council’s communication is poor or that they are not taken seriously

Please explain why you are ‘very’ or ‘fairly satisfied’ with your landlord’s approach to handling anti-social behaviour.

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ with their landlord’s approach to handling anti-social behaviour (426)
wdt_ID Key themes Percentage (%)
1 The council do their best to resolve anti-social behaviour 5
2 Don’t experience anti-social behaviour often 4
3 Reported problem was resolved 3
4 Specific examples of anti-social behaviour 2
11 More could be done still 2
12 Other e.g. have good neighbours 2
15 N/A / No relevant comment 85

Please explain why you are ‘neither satisfied nor dissatisfied’ with your landlord’s approach to handling anti-social behaviour.

Base: Those who are ‘neither satisfied nor dissatisfied’ with their landlord’s approach to handling anti-social behaviour (152)
wdt_ID Key themes Percentage (%)
1 Specific examples of anti-social behaviour issues 30
2 The council could be doing more e.g. CCTV, remove problem tenants 7
3 Not experienced or reported much anti-social behaviour 4
4 The council tries but issues are not resolved 2
14 Other 2
15 N/A / No relevant comment 55

Please explain why you are 'very' or 'fairly dissatisfied’ with your landlord’s approach to handling anti-social behaviour.

Base: Those who are ‘fairly dissatisfied’ or ‘very dissatisfied’ with their landlord’s approach to handling anti-social behaviour (163)
wdt_ID Key themes Percentage (%)
1 There are lots of instances of anti-social behaviour 20
2 The council hasn’t resolved reported issues 17
3 There isn’t much that the council can do 7
4 Poor communication/ interactions 4
11 Reported issues are not taken seriously 4
14 Other 4
15 N/A / No relevant comment 53