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Summary

  • Tenants who agree that their landlord treats them fairly and with respect leave comments expressing that their interactions have generally been good, showing fair treatment and respect, with no cause for complaints. They also show praise for staff and housing officers, finding that they are helpful, supportive, and polite
  • Tenants who do not agree with this statement feel that they are not guaranteed a positive interaction with their landlord, finding that they can feel disrespectful or rude and can be inconsistent depending on the person or the issue
  • Others who do not agree express a lack of support from their landlord, either in feeling they are not listened to, having little interaction with their landlord, or finding that their landlord does not act on anything they have raised

Please explain why you ‘agree’ or ‘strongly agree’ with the following: "my landlord treats me fairly and with respect”.

Base: Those who ‘agree’ or ‘strongly agree’ that their landlord treats them fairly and with respect (829)
wdt_ID Key themes Percentage (%)
1 Interactions have supported this statement 4
2 Generally good/ no complaints or issues 3
3 Good housing officer 3
4 Helpful/ supportive 3
5 They are polite 1
11 Other 1
12 N/A / No relevant comment 88

Please explain why you do not ‘agree’ with the following: "my landlord treats me fairly and with respect”.

Base: Those who ‘neither agree nor disagree’, ‘disagree’ or ‘strongly disagree’ that their landlord treats them fairly and with respect (95)
wdt_ID Key themes Percentage (%)
1 Interactions can feel disrespectful/ rude 9
2 Specific issues 8
3 Do not feel listened to 5
4 Inconsistent e.g. depends on the person, depends on the issue 4
5 Haven’t had much interaction 3
11 Inaction from their landlord 2
12 Other 3
13 N/A / No relevant comment 75