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Summary

  • Three quarters of tenants are satisfied that their landlord listens to their views and acts upon them, whilst 9% are dissatisfied
  • Tenants aged 25-34 and 55-64, along with those from non-white ethnic groups express higher levels of dissatisfaction with this (13-19% dissatisfied)
  • Females and those with a disability express slightly higher levels of satisfaction
  • Satisfaction with their landlord listening to their views is high in every area (over 70%) apart from Paulsgrove where satisfaction is 56%
  • Tenants living in housing for older people/ sheltered housing express the lowest levels of satisfaction (43%), whereas 50% are neither satisfied nor dissatisfied

How satisfied or dissatisfied are you that your landlord listens to your views and acts upon them?

Total sample

Base: Weighted sample (882)

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them:
46% are very satisfied, 29% are fairly satisfied, 16% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.

By age

Base: from top to bottom - 22* | 116 | 166 | 179 | 172 | 227 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by age group:
Of those aged 18-24 years, 15% are very satisfied, 77% are fairly satisfied, 4% are neither satisfied nor dissatisfied, less than 1% are fairly dissatisfied, and 4% are very dissatisfied.
Of those aged 25-34 years, 45% are very satisfied, 19% are fairly satisfied, 20% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 11% are very dissatisfied.
Of those aged 35-44 years, 50% are very satisfied, 36% are fairly satisfied, 11% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 2% are very dissatisfied.
Of those aged 45-54 years, 45% are very satisfied, 24% are fairly satisfied, 24% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
Of those aged 55-64 years, 34% are very satisfied, 32% are fairly satisfied, 22% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 7% are very dissatisfied.
Of those aged Over 64 years, 57% are very satisfied, 28% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 4% are very dissatisfied.

By sex

Base: Male (331) | Female (551)

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by sex:
Of those who are male, 43% are very satisfied, 26% are fairly satisfied, 22% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of those who are female, 48% are very satisfied, 31% are fairly satisfied, 13% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 6% are very dissatisfied.

By ethnicity

Base: White ethnic groups (775) | Non-white ethnic groups (87)

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by ethnicity:
Of those from white ethnic groups, 47% are very satisfied, 30% are fairly satisfied, 16% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 4% are very dissatisfied.
Of those from non-white ethnic groups, 31% are very satisfied, 30% are fairly satisfied, 21% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 12% are very dissatisfied.

By disability

Base: Disability (456) | No disability (390)

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by disability:
Of those with a disability, 52% are very satisfied, 26% are fairly satisfied, 12% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 6% are very dissatisfied.
Of those without a disability, 40% are very satisfied, 33% are fairly satisfied, 20% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 5% are very dissatisfied.

By area

Base: from top to bottom - 230 | 40 | 155 | 154 | 145 | 95 | 48 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by area:
Of those living in Leigh Park, 67% are very satisfied, 20% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Wecock Farm, 65% are very satisfied, 22% are fairly satisfied, 10% are neither satisfied nor dissatisfied, and 2% are fairly dissatisfied.
Of those living in Somerstown, 44% are very satisfied, 28% are fairly satisfied, 15% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in Paulsgrove, 37% are very satisfied, 19% are fairly satisfied, 34% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 7% are very dissatisfied.
Of those living in Buckland, 36% are very satisfied, 36% are fairly satisfied, 15% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 7% are very dissatisfied.
Of those living in Landport, 35% are very satisfied, 45% are fairly satisfied, 10% are neither satisfied nor dissatisfied, less than 1% are fairly dissatisfied, and 9% are very dissatisfied.
Of those living in Portsea, 29% are very satisfied, 44% are fairly satisfied, 23% are neither satisfied nor dissatisfied, and 4% are fairly dissatisfied.
Of those living in Supported, 10% are very satisfied, and 90% are fairly satisfied.

By stock type

Base: from top to bottom - 7* | 785 | 75 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by stock type:
Of those living in Temporary social housing, 99% are very satisfied and 1% are neither satisfied nor dissatisfied.
Of those living in General needs, 48% are very satisfied, 30% are fairly satisfied, 13% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in Housing for older people/ sheltered housing, 28% are very satisfied, 15% are fairly satisfied, 50% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Other supported housing, 4% are very satisfied, 93% are fairly satisfied, 3% are neither satisfied nor dissatisfied, less than 1% are fairly dissatisfied, and 1% are very dissatisfied.

By property type

Base: from top to bottom - 257 | 14* | 128 | 483 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord listens to their views and acts upon them by property type:
Of those living in a House, 65% are very satisfied, 22% are fairly satisfied, 11% are neither satisfied nor dissatisfied, less than 1% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in a Bungalow, 64% are very satisfied, 2% are fairly satisfied, less than 1% are fairly dissatisfied, and 34% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 49% are very satisfied, 23% are fairly satisfied, 16% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a Flat in high-rise building, 34% are very satisfied, 36% are fairly satisfied, 20% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 6% are very dissatisfied.