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Summary

  • Only a fifth of respondents have made a complaint to their landlord in the last 12 months; 80% have not
  • Higher proportions of those aged 25-34, 55-64, those with a disability and those from non-white ethnic groups have made a complaint in the last year (24%-38%)
  • Higher proportions of those living in Landport and in bungalows have made a complaint in the last year (42%-43%)
  • Rates of complaints have been lower from those living in Supported, those not in general needs accommodation, and those living in houses (less than 10%)

Have you made a complaint to your landlord in the last 12 months?

Total sample

Base: Weighted sample (946)

This chart shows that 20% of tenants have made a complaint to their landlord in the last 12 months, and 80% have not.

By age

Base: from top to bottom - 22* | 123 | 184 | 184 | 185 | 248 | *Caution small base

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by age:
Of those aged 18-24 years, 2% have and 98% have not.
Of those aged 25-34 years, 38% have and 62% have not.
Of those aged 35-44 years, 13% have and 87% have not.
Of those aged 45-54 years, 17% have and 83% have not.
Of those aged 55-64 years, 26% have and 74% have not.
Of those aged Over 64 years, 15% have and 85% have not.

By disability

Base: Disability (486) | No disability (421)

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by disability:
Of those with a disability, 24% have and 76% have not.
Of those without a disability, 16% have and 85% have not.

By ethnicity

Base: White ethnic groups (824) | Non-white ethnic groups (102)

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by ethnicity:
Of those from white ethnic groups, 19% have and 81% have not.
Of those from non-white ethnic groups, 31% have and 69% have not.

By area

Base: from top to bottom - 107 | 164 | 169 | 40 | 161 | 52 | 238 | 15* | *Caution small base

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by area:
Of those living in Landport, 43% have and 57% have not.
Of those living in Buckland, 24% have and 76% have not.
Of those living in Somerstown, 20% have and 81% have not.
Of those living in Wecock Farm, 19% have and 82% have not.
Of those living in Paulsgrove, 16% have and 84% have not.
Of those living in Portsea, 13% have and 87% have not.
Of those living in Leigh Park, 12% have and 88% have not.
Of those living in Supported, 100% have not.

By stock type

Base: from top to bottom - 844 | 80 | 15* | 7* | *Caution small base

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by stock type:
Of those living in General needs, 21% have and 79% have not.
Of those living in Housing for older people/ sheltered housing, 9% have and 91% have not.
Of those living in Other supported housing, 3% have and 97% have not.
Of those living in Temporary social housing, 1% have and 100% have not.

By property type

Base: from top to bottom - 14* | 135 | 531 | 266 | *Caution small base

This chart shows whether or not tenants have made a complaint to their landlord in the last 12 months by property type:
Of those living in a Bungalow, 42% have and 58% have not.
Of those living in a Flat/ maisonette in low-rise building, 24% have and 76% have not.
Of those living in a Flat in high-rise building, 23% have and 77% have not.
Of those living in a House, 9% have and 91% have not.