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Summary

  • The majority of tenants are also satisfied with the time taken to complete their most recent repair after reporting it (85%)
  • There is little variation between areas, with most areas reporting satisfaction levels of at least 80% – except for Paulsgrove and Landport
  • Levels of dissatisfaction are slightly higher for those living in flats in a high-rise building (13%) compared to other property types

How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

Total sample

Base: Weighted sample - those who have had a repair carried out in the last 12 months (682)

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it:
65% are very satisfied, 21% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 5% are very dissatisfied.

By area

Base: from top to bottom - 197 | 31 | 92 | 15* | 119 | 31 | 107 | 90 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it:
Of those living in Supported, 100% are very satisfied.
Of those living in Leigh Park, 80% are very satisfied, 11% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in Wecock Farm, 74% are very satisfied, 24% are fairly satisfied, and 3% are neither satisfied nor dissatisfied.
Of those living in Buckland, 65% are very satisfied, 19% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in Portsea, 64% are very satisfied, 21% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, and 15% are fairly dissatisfied.
Of those living in Somerstown, 60% are very satisfied, 24% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in Paulsgrove, 56% are very satisfied, 21% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 9% are very dissatisfied.
Of those living in Landport, 35% are very satisfied, 42% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, 13% are fairly dissatisfied, and 10% are very dissatisfied.

By stock type

Base: from top to bottom - 6* | 14* | 630 | 32 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it by stock type:
Of those living in Temporary social housing, 99% are very satisfied, and 1% are fairly satisfied.
Of those living in Other supported housing, 98% are very satisfied, 2% are fairly satisfied, and less 1% are neither satisfied nor dissatisfied.
Of those living in Housing for older people/ sheltered housing, 71% are very satisfied, 20% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in General needs, 63% are very satisfied, 21% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 5% are very dissatisfied.

By property type

Base: from top to bottom - 227 | 89 | 357 | 9* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it by property type:
Of those living in a House, 76% are very satisfied, 14% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 67% are very satisfied, 19% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in a Flat in high-rise building, 57% are very satisfied, 26% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in a Bungalow, 46% are very satisfied, 4% are fairly satisfied, and 51% are neither satisfied nor dissatisfied.