Generic filters


  • Tenants who are satisfied with the repairs service like most of all that repairs are completed in a timely manner, they also praise staff for being friendly, helpful, polite and respectful of their homes
  • The quality and care taken over repairs, and overall good service are also positives

What is it that you like about our repairs service to you?

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ with the overall repairs service (559)
wdt_ID Key themes Percentage (%)
1 Usually done in good time 42
2 Manner/ attitude of staff e.g. friendly, polite, helpful 16
3 Quality of repair/ care taken 12
4 Communication e.g. contactable, responsive 9
5 Generally good service 7
6 Respectful of homes 4
7 The appointments e.g. can pick a time to suit them, easy to book, usually on time 3
8 Specific instances of poor service mentioned e.g. took too long, issue not resolved, quality not up to standard 2
9 Other 1
10 N/A / No relevant comment 38