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Summary

  • The majority of tenants are satisfied with the overall repairs service (82%), whilst 14% are dissatisfied
  • Overall, levels of satisfaction are high for all areas, although those living in Landport express the highest rate of dissatisfaction (33% ‘fairly’ or ‘very’ dissatisfied)
  • Levels of satisfaction is generally higher amongst those in other supported housing*, temporary social housing*, and those living in houses

How satisfied or dissatisfied are you with the overall repairs service from your landlord over the last 12 months?

Total sample

Base: Weighted sample - those who have had a repair carried out in the last 12 months (682)

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months:
64% are very satisfied, 18% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 12% are fairly dissatisfied, and 2% are very dissatisfied.

 

By area

Base: from top to bottom - 15* | 31 | 197 | 90 | 119 | 107 | 92 | 31 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by area:
In *Supported, 100% are very satisfied.
In Portsea, 73% are very satisfied, 9% are fairly satisfied, 8% are neither satisfied nor dissatisfied, and 10% are fairly dissatisfied.
In Leigh Park, 68% are very satisfied, 22% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 2% are very dissatisfied.
In Landport, 66% are very satisfied, 1% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, 33% are fairly dissatisfied, and less than 1% are very dissatisfied.
In Buckland, 60% are very satisfied, 25% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 6% are very dissatisfied.
In Somerstown, 60% are very satisfied, 19% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 16% are fairly dissatisfied, and 1% are very dissatisfied.
In Paulsgrove, 57% are very satisfied, 17% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 15% are fairly dissatisfied, and 4% are very dissatisfied.
In Wecock Farm, 52% are very satisfied, 36% are fairly satisfied, 6% are neither satisfied nor dissatisfied, and 6% are fairly dissatisfied.

By stock type

Base: from top to bottom - 14* | 6* | 630 | 32 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by stock type:
Of those in Other supported housing, 98% are very satisfied, 1% are fairly satisfied, and 1% are neither satisfied nor dissatisfied.
Of those in Temporary social housing, 98% are very satisfied, 1% are fairly satisfied, 5, and 1% are very dissatisfied
Of those in General needs accommodation, 63% are very satisfied, 18% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 12% are fairly dissatisfied, and 2% are very dissatisfied
Of those in Housing for older people/ sheltered housing, 61% are very satisfied, 29% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 3% are very dissatisfied

By property type

Base: from top to bottom - 227 | 357 | 89 | 9* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by property type:
Of those living in a House, 66% are very satisfied, 22% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in a Flat in high-rise building, 65% are very satisfied, 15% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 15% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 57% are very satisfied, 23% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 7% are very dissatisfied.
Of those living in a Bungalow, 46% are very satisfied, 4% are fairly satisfied, and 51% are fairly dissatisfied.