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Summary

  • The majority of tenants are satisfied with the service provided by their landlord (85%); just 6% are dissatisfied
  • Those aged 25-34, without a disability, and from non-white ethnic groups express slightly higher levels of dissatisfaction
  • The majority of tenants are satisfied, regardless of their stock type, property type, or the area in which they live, whilst dissatisfaction is low (below 10%) across the board
  • Over half of those living in temporary social housing or general needs accommodation are very satisfied with the service provided by their landlord
  • Those living in houses express higher levels of being ‘very’ satisfied compared to those living in flats

Taking everything into account, how satisfied or dissatisfied are you with the service provided by your landlord?

Total sample

Base: Weighted sample (946)

This chart shows that at a total sample level, 56% of tenants are very satisfied with the service provided by their landlord, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.

By age

Base: from top to bottom - 22* | 123 | 184 | 184 | 185 | 248 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by age group:
19% of 18-24 year-olds are very satisfied, 77% are fairly satisfied, 3% are neither satisfied nor dissatisfied, and less than 1% are fairly dissatisfied.
50% of 25-34 year-olds are very satisfied, 25% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 14% are fairly dissatisfied, and 1% are very dissatisfied.
60% of 35-44 year-olds are very satisfied, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, and 2% are fairly dissatisfied.
50% of 45-54 year-olds are very satisfied, 21% are fairly satisfied, 23% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.
57% of 55-64 year-olds are very satisfied, 32% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 1% are fairly dissatisfied, and 5% are very dissatisfied.
63% of those over 64 year-olds are very satisfied, 30% are fairly satisfied, 2% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 2% are very dissatisfied.

By disability

Base: Disability (486) | No disability (421)

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by disability:
61% of those with a disability are very satisfied, 27% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
51% of those without a disability are very satisfied, 30% are fairly satisfied, 14% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 1% are very dissatisfied.

By ethnicity

Base: White ethnic groups (824) | Non-white ethnic groups (102)

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by ethnicity:
57% of those from white ethnic groups are very satisfied, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 1% are very dissatisfied.
46% of those from non-white ethnic groups are very satisfied, 31% are fairly satisfied, 12% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 7% are very dissatisfied.

By stock type

Base: from top to bottom - 7* | 844 | 80 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by stock type:
Of those in temporary social housing, 98% are very satisfied, 2% are neither satisfied nor dissatisfied, and less than 1% are fairly dissatisfied.
Of those in general needs accommodation, 59% are very satisfied, 29% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.
Of those in housing for older people/ sheltered housing, 35% are very satisfied, 19% are fairly satisfied, 14% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and less than 1% are very dissatisfied.
Of those in other supported housing, 6% are very satisfied, 93% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, and less than 1% are fairly dissatisfied.

By property type

Base: from top to bottom - 266 | 135 | 531 | 14* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by property type:
Of those living in a house 81% are very satisfied, 11% are fairly satisfied, 5% are neither satisfied nor dissatisfied, and 2% are fairly dissatisfied.
Of those living in a flat/ maisonette in a low-rise building (less than 7 floors), 53% are very satisfied, 32% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in a flat in a high-rise building (more than 7 floors), 45% are very satisfied, 37% are fairly satisfied, 12% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in a bungalow, 31% are very satisfied, 36% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, and 34% are very dissatisfied.

By area

Base: from top to bottom - 238 | 40 | 107 | 169 | 164 | 52 | 161 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by area:
Of those living in Leigh Park, 82% are very satisfied, 10% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Wecock Farm, 71% are very satisfied, 29% are fairly satisfied, and less than 1% are neither satisfied nor dissatisfied.
Of those living in Landport, 57% are very satisfied, 26% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and less than 1% are very dissatisfied.
Of those living in Somerstown, 51% are very satisfied, 39% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in Buckland, 44% are very satisfied, 41% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in Portsea, 43% are very satisfied, 42% are fairly satisfied, 7% are neither satisfied nor dissatisfied, and 8% are fairly dissatisfied.
Of those living in Paulsgrove, 40% are very satisfied, 25% are fairly satisfied, 29% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, 4% are very dissatisfied.
Of those living in supported, 10% are very satisfied, and 90% are fairly satisfied.