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Having considered all of the questions in this survey is there anything else that you would like us to know about our service to you? Do you have any ideas on ways we could improve?

Base: Total sample (946)
wdt_ID Key themes Percentage (%)
1 Happy as things are 6
2 Maintenance and repairs - completed properly, timely 4
3 Help with issues with neighbours (e.g. ASB) 3
4 Staff are good 3
11 Improve communal areas (e.g. drug usage, cleaner) 2
12 Outside area improvements 2
13 Improve safety (CCTV, wardens, Police patrols) 2
14 More/ better staff (i.e. contractors, housing officers) 2
15 Building maintenance (i.e. doors, improvements) 1
16 More communications with tenants (i.e. need a contact e.g. housing officer on site, more notice before visiting, more tenant meetings) 1
17 Bin/ bin area improvements (new, more recycling, collections) 1
18 Car park improvements 1
19 Improved waiting lists/ property allocation 1
20 Rat/ pest issues 0.4
21 Other 1
22 N/A / No relevant comment 73