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Summary

  • Cleaners are praised for keeping communal areas clean and maintained; they do a thorough job, regularly and promptly, with tenants finding issues arise more frequently at the weekend when the cleaner does not come. Although many satisfied tenants feel their communal areas are generally clean and maintained, some suggest some improvements to clean (e.g. more regularly, improving bins) and maintenance (e.g. painting), whilst others highlight that there are still specific issues with other people causing mess
  • Of those who are not satisfied that their communal areas are kept clean and well maintained, many feel that improvements could be made through their cleaner – ensuring they are more frequent and thorough, to a consistently good quality
  • However, unsatisfied tenants recognise that many of their issues are as a result of other tenants causing mess, rubbish, or smells, largely finding issues in internal communal areas like the lift and stairwell

Please explain why you are ‘very’ or ‘fairly’ satisfied that your landlord keeps these communal areas clean and well maintained.

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ that their landlord keeps communal areas clean and well maintained (514)
wdt_ID Key themes Percentage (%)
1 Cleaner is good and regular 11
2 Feel generally clean/ maintained 6
3 Specific issues with others causing mess e.g. drugs, urinating, rubbish 5
4 Improvements to cleaning e.g. could be done more regularly, bins could be better 3
11 Improvements to maintenance e.g. painting 2
12 Issues at the weekends (when cleaner doesn’t come) 1
13 Mess cleaned promptly 1
14 Other 3
15 N/A / No relevant comment 78

Please explain why you are not ‘satisfied’ that your landlord keeps these communal areas clean and well maintained.

Base: Those who are ‘neither satisfied nor dissatisfied’, ‘fairly dissatisfied’ or ‘very dissatisfied’ that their landlord keeps communal areas clean and well maintained (129)
wdt_ID Key themes Percentage (%)
1 Cleaning could be better e.g. more frequently, thoroughly 14
2 Issues created by other tenants 13
3 Lift and stairwell unclean e.g. rubbish dumped, evidence of drug use 11
4 Maintenance could be improved 8
11 Cleaners can be good, but inconsistent 8
12 Issues with rubbish bins 6
13 Smells 2
14 Other 3
15 N/A / No relevant comment 55