BSIP Short-term improvements: on board experience

Summary

• Ensuring buses are safe and having friendly and helpful staff would have the biggest impact on bus usage in Portsmouth in terms of improving the on board experience; 47% and 46% respectively report the greatest impact for these improvements
• CCTV on all buses would increase bus usage ‘to a great extent’ for 40% of respondents, however ‘every bus having USB chargers’ would not have a big impact on bus usage; only 18% report it would increase their bus usage ‘to a great extent’ and over a fifth report it would have no impact on their bus use
• All changes will have a greater impact on females except for ‘every bus having USB chargers’ where their responses match those from males
• All suggested improvements appeal more to respondents with a disability, the biggest difference however is ‘friendly and helpful staff (who are disability aware)’; almost two-thirds of respondents with a disability (64%) would increase their bus usage ‘to a great extent’ if this provision was improved, compared to 43% of those with no disability
• USB chargers on board every bus would have a greater impact on increasing bus travel of younger respondents; a third of 16-34 year olds report the greatest change in behaviour compared to 8% of those aged 65+

This chart shows that ensuring buses are safe and having friendly and helpful staff would have the biggest impact on bus usage in Portsmouth in terms of improving the on board experience; 47% and 46% respectively report the greatest impact for these improvements. The chart also indicates that CCTV on all buses would increase bus usage ‘to a great extent’ for 40% of respondents, however ‘every bus having USB chargers’ would not have a big impact on bus usage; only 18% report it would increase their bus usage ‘to a great extent’ and over a fifth report it would have no impact on their bus use.

Base: Ensuring buses are safe (947) | Friendly and helpful staff (940) | CCTV on all buses (937) | Every bus having USB chargers (935)

This chart shows that all changes will have a greater impact on females except for ‘every bus having USB chargers’ where their responses match those from males. ‘Ensuring buses are safe’ would increase bus usage amongst a majority of females ‘to a great extent’ (53%) compared to 35% of males. Similarly, the chart also indicates that ‘friendly and helpful staff (who are disability aware)’ would have the greatest impact on half of females compared to 36% of males.

Base (top to bottom): Male (341) | Female (535) | Male (341) | Female (527) | Male (335) | Female (531) | Male (340) | Female (524)

 

This chart shows that all suggested improvements appeal more to respondents with a disability, the biggest difference however is ‘friendly and helpful staff (who are disability aware)’; almost two-thirds of respondents with a disability (64%) would increase their bus usage ‘to a great extent’ if this provision was improved, compared to 43% of those with no disability. ‘Every bus having USB’ chargers’ would also have a greater impact on respondents with a disability (+12 percentage points) however it is still the on-board experience change with the least appeal. The remaining two options appealed more to respondents with a disability but to a lesser extent; ‘ensuring buses are safe’ (+5 percentage points) and ‘CCTV on all buses’ (+7 percentage points).

Base (top to bottom): Disability (152) | No disability (711) | Disability (152) | No disability (703) | Disability (153) | No disability (701) | Disability (149) | No disability (700)

Base 16-34 years (132) | 35-44 years (135) | 45-54 years (177) | 55-64 years (203) | 65+ years (226)

This chart shows that USB chargers on board every bus would have a greater impact on increasing bus travel of younger respondents; a third of 16-34 year olds report the greatest change in behaviour compared to 8% of those aged 65+.