BSIP: Satisfaction ratings

Summary

• Satisfaction with local bus services in Portsmouth is divided; 29% of respondents are satisfied and 39% are dissatisfied
• Bus users are more satisfied than non-bus users – 37% are satisfied compared to 7% of non-bus users
• Non-bus users are more likely to give a neutral rating of ‘neither satisfied nor dissatisfied’ (+18 percentage points) or be ‘dissatisfied’ (+12 percentage points)
• A slightly larger proportion of females are satisfied with local bus services in Portsmouth (+4 percentage points) – but a larger proportion also say they are dissatisfied (+4 percentage points)
• Respondents with a disability, who are more frequent users of the bus, are more satisfied with local bus services in Portsmouth than those with no disability (+8 percentage points)
• A similar proportion of respondents are ‘neither satisfied nor dissatisfied’ with local bus services, regardless of whether they have a disability (32% with a disability and 31% with no disability) This means that a larger proportion of respondents with no disability are dissatisfied with local bus services in Portsmouth (+9 percentage points)
• Respondents with children in the household are less satisfied with the local bus services in Portsmouth; 23% are satisfied compared to 32% of respondents with no children in the household. A larger proportion of respondents with children in the household are dissatisfied; 43% compared to 37% of those with no children in the household

This chart shows that satisfaction with local bus services in Portsmouth is divided; 29% of respondents are satisfied and 39% are dissatisfied
Bus users are more satisfied than non-bus users – 37% are satisfied compared to 7% of non-bus users
Non-bus users are more likely to give a neutral rating of ‘neither satisfied nor dissatisfied’ (+18 percentage points) or be ‘dissatisfied’ (+12 percentage points)

Base: Total sample (1,036) | Bus user (780) | Non-bus user (256)

This chart shows that 6% of males are very satisfied with local bus services in Portsmouth, 22% are quite satisfied, 36% are neither satisfied nor dissatisfied, 23% are quite dissatisfied and 13% are very dissatisfied. In comparison 7% of females are very satisfied, 25% are quite satisfied, 28% are neither satisfied nor dissatisfied, 29% are quite dissatisfied and 11% are very dissatisfied.

Base: Male (357) | Female (553)

This chart shows that 14% of respondents with a disability are very satisfied with local bus services in Portsmouth, 23% are quite satisfied, 32% are neither satisfied nor dissatisfied, 22% are quite dissatisfied and 9% are very dissatisfied. In comparison 5% of respondents with no disability are very satisfied, 24% are quite satisfied, 31% are neither satisfied nor dissatisfied, 27% are quite dissatisfied and 13% are very dissatisfied.

Base: Disability (158) | No disability (739)

7% of respondents with no children in the household are very satisfied, 25% are quite satisfied, 30% are neither satisfied nor dissatisfied, 26% are quite dissatisfied and 12% are very dissatisfied.

Base: Children in household (213) | No children in household (700)