BSIP: Satisfaction ratings explained

This table summarises the key reasons given for being satisfied with local bus services in Portsmouth.
The table shows that the most common reasons given for being satisfied are the good frequency/regular service and convenience of the local bus services in Portsmouth (46%), and the good route coverage of these services (30%). It also highlights that good facilities (3%), accessibility (3%), friendly/helpful bus drivers (7%) and ticket prices/bus passes (7%) were not reasons frequently given from respondents for being satisfied with local bus services.

Base: ‘Very satisfied’ or ‘Quite satisfied’ with local bus services in Portsmouth (304)

This table summarises the key reasons given for being neither satisfied nor dissatisfied with local bus services in Portsmouth.
This table shows that respondents not using the bus services regularly (25%) and the cost of tickets within these services (21%) are the main reasons given by respondents for being neither satisfied nor dissatisfied with local bus services in Portsmouth

 

Base: ‘Neither satisfied nor dissatisfied’ with local bus services in Portsmouth (330)

This table summarises the key reasons given for being dissatisfied with local bus services in Portsmouth.
This table shows that the cost of tickets (49%), routes not being comprehensive enough (38%) and services being unreliable (27%) are the three main reasons given for being dissatisfied with local bus services in Portsmouth.

Base : ‘Very dissatisfied’ or ‘Quite dissatisfied’ with local bus services in Portsmouth (402)