BSIP: Customers

Summary:

• 44% of respondents report that ‘bus services do not have an impact on customers
• The distance of bus stops to the business or organisation is the biggest way in which bus services affect customers (40% of respondents)
• The reliability of bus services (28% of respondents) and frequency of bus services (20% of respondents) are of less importance
• Over two thirds of respondents’ workplaces have parking spaces for customers (68%), just under a third do not (32%)
• Half of respondents report having between 0 and 10 parking spaces for customers. Just under a fifth have between 11 and 100 spaces (19%), 6% have between 101 and 200 spaces and just under a third have over 200 spaces (31%)
• Less than a fifth of respondents say their organisation does charge customers for parking (18%), however the majority of the respondents report free parking for customers (82%)

An asterisk (*) indicates a very small base size, caution should be taken when interpreting the results

Base: Business respondents (25*) | *caution small base

This chart shows that 44% of respondents report that ‘bus services do not have an impact on customers’, this figure is however likely to be being distorted by businesses that do not involve customers that visit their premises. The chart also shows that the distance of bus stops to the business or organisation is the biggest way in which bus services affect customers (40% of respondents). The reliability of bus services (28% of respondents) and frequency of bus services (20% of respondents) are of less importance.

Base: Business respondents (25*) | *caution small base

This chart shows that over two thirds of respondents’ workplaces have parking spaces for customers (68%), just under a third do not (32%).

Base: Business has parking provision for customers (16*) | *caution small base

This chart shows that half of respondents report having between 0 and 10 parking spaces for customers. Just under a fifth have between 11 and 100 spaces (19%), 6% have between 101 and 200 spaces and just under a third have over 200 spaces (31%)

Base: Business has parking provision for customers (17*) | *caution small base

This chart shows that less than a fifth of respondents say their organisation does charge customers for parking (18%), however the majority of the respondents report free parking for customers (82%). The small number of respondents whose business does charge customers for parking report charging up to £8.30 per day, £2.70 for 2 hours, or £10 on a match day.