Neighbourhood contributions – reasons for satisfaction and dissatisfaction

• Respondents who feel satisfied that the council makes a positive contribution to their neighbourhood feel that open or communal spaces are kept clean and tidy (9%), that the council is contactable (5%), and that properties are well-maintained (4%)
• Respondents who feel neither satisfied nor dissatisfied that the council makes a positive contribution to their neighbourhood do not know or see who the housing officers or wardens are (6%) or do not see any contributions to the neighbourhood (6%)
• 22% of respondents who feel dissatisfied that the council makes a positive contribution to their neighbourhood feel that the areas is unclean or rundown, that the council does not make any contributions, or feel that the council does not respond adequately to issues raised

This table shows that
9% of those who are satisfied that the council makes a positive contribution to their neighbourhood feel this way as open/ communal spaces are kept clean and tidy
5% feel the council is contactable
4% feel properties are well-maintained
3% feel the council does a good job generally/ they’ve not had any issues
2% feel issues are acted on quickly
2% feel that the buildings could do with some improvements still
5% are satisfied for other reasons
72% did not leave a relevant comment

This table shows that
6% of those who are neither satisfied nor dissatisfied that the council makes a positive contribution to their neighbourhood feel this way as they do not see or know who the housing officers/ wardens are
6% do not see any contributions to the neighbourhood
5% feel the neighbourhood does not feel safe
5% do not know enough to decide/ have no opinion
5% feel more support is needed from the council in certain areas/ on certain issues
3% feel the area isn’t clean
6% are neither satisfied nor dissatisfied for other reasons
66% left no relevant comment

This table shows that
22% of those who are dissatisfied that the council makes a positive contribution to their neighbourhood feel this way as the area is unclean/ rundown
22% feel the council does not make any contributions
22% feel the council does not respond adequately to issues raised
11% feel there is a lack of communication/ staff are unhelpful
5% say there is no warden/ physical council presence in their neighbourhood
5% feel unvalued as a tenant
14% are dissatisfied for other reasons
14% left no relevant comment