E-scooter rental trial: Reasons preventing usage

Summary

• Over half of respondents feel that something has either prevented them using the rental trial scheme, or would prevent them using it in the future (60%)
• Younger respondents are less likely to feel that something has prevented them using the scheme, with just over a third of 16-24 year olds feeling this way (35%) compared to two thirds of those aged over 65 (66%)
• More females have felt that something has prevented them from using the scheme than males (65% compared to 54%)
• Those with a disability are more likely to feel that something has prevented them using the scheme than those without a disability (71% compared to 57%)

This chart shows whether anything has prevented or would prevent respondents from using the rental e-scooter trial in the future. 60% of all respondents said that something has or would prevent them from using the trial, 40% said nothing has or would prevent them using the trial. Of those aged 16-24, 35% said something has or would prevent them from using the trial and 65% said nothing has or would prevent them using the trial. Of those aged 25-34, 54% said something has or would prevent them from using the trial and 46% said nothing has or would prevent them using the trial. Of those aged 35-44, 57% said something has or would prevent them from using the trial and 43% said nothing has or would prevent them using the trial.
Of those aged 45-54, 59% said something has or would prevent them from using the trial and 41% said nothing has or would prevent them using the trial. Of those aged 55-64, 62% said something has or would prevent them from using the trial and 38% said nothing has or would prevent them using the trial.
Of those aged 65 and over, 65% said something has or would prevent them from using the trial and 34% said nothing has or would prevent them using the trial.

Base: Wave two (2960) | 16-24 (103) | 25-34 (415) | 35-44 (468) | 45-54 (524) | 55-64 (495) | 65+ (492)

This chart shows whether anything has prevented or would prevent respondents from using the rental e-scooter trial in the future. 60% of all respondents said that something has or would prevent them from using the trial, 40% said nothing has or would prevent them using the trial. 54% of males said that something has or would prevent them from using the trial, and 46% said nothing has or would prevent them from using the trial.
65% of females said that something has or would prevent them from using the trial, and 35% said nothing has or would prevent them from using the trial. 71% of those with a disability said that something has or would prevent them from using the trial, and 29% said nothing has or would prevent them from using the trial. 57% of those without a disability said that something has or would prevent them from using the trial, and 43% said nothing has or would prevent them from using the trial.

Base: Wave two (2960) | Male (1399) | Female (1224) | Disability (295) | No disability (2255)

This chart shows what reasons have or would prevent respondents from using the e-scooter trial, broken down by trial users and non-users. 39% of trial users and 67% of non-users said safety concerns have or would prevent them from using the e-scooter rental trial. 19% of trial users and 27% of non-users said helmets not being provided with the e-scooter has or would prevent them from using the e-scooter rental trial.
43% of trial users and 11% of non-users said the cost of hiring the e-scooters has or would prevent them from using the e-scooter rental trial. 9% of trial users and 12% of non-users said limited information about how to use e-scooters has or would prevent them from using the e-scooter rental trial. 50% of trial users and 6% of non-users said no e-scooter parking hubs at the places they would like to start or finish their journey has or would prevent them from using the e-scooter rental trial.
22% of trial users and 1% of non-users said low availability of rental e-scooters at the parking hub locations has or would prevent them from using the e-scooter rental trial.
3% of trial users and 3% of non-trial users said no access to the smartphone app has or would prevent them from using the e-scooter rental trial. 32% of trial users and 42% of non-users said that something else has or would prevent them from using the e-scooter rental trial.

Base: Trial users who felt something has or would prevent them using the scheme (197) | Non-users who felt something has or would prevent them using the trial (1573)

Base: 722

This table shows the themes that emerged from respondents who left ‘Other’ comments. 62% of respondents who selected ‘other’ said that they would be prevented from using rental e-scooters as they are dangerous for both the riders and non-riders. 20% highlighted access issues preventing them using the e-scooters, such as disabilities, personal circumstances and characteristics, and access to a driver’s license. 15% said a lack of regulation and enforcement of these regulations has prevented them from using the trial, 8% said they would rather use an alternative form of transport, 7% said the infrastructure of Portsmouth would prevent them from using the trial, 6% said young people using the e-scooters had prevented them and 11% fell into an ‘other’ category.