E-scooter rental trial: Incidents

Summary

• Overall, users of the rental e-scooter trial appear more confident in reporting incidents involving rental e-scooters than non-users of the trial
• The majority of non-users do not feel confident at all in reporting incidents / accidents that occur when using a rental e-scooter, anti-social use associated with use of the rental e-scooters, or incidents of abandoned rental e-scooters (66%, 70% and 70%, respectively)
• Comparatively, around a fifth of trial users feel completely confident in reporting each of these issues (23%, 20% and 21%, respectively)

This data is from wave 2 of the rental e-scooter research

Base: Trial users (536) | Non-users (2299)

This chart shows how confidents respondents are in reporting incidents and issues, broken down by trial users and non-users.
For reporting incidents or accidents that occur when using rental e-scooters, 23% of users feel completely confident, 23% feel fairly confident, 15% feel somewhat confident, 10% feel slightly confident, and 29% feel not at all confident. 8% of non-trial users feel completely confident reporting incidents and accidents that occur when using a rental e-scooter, 10% feel fairly confident, 9% feel somewhat confident, 7% feel slightly confident and 66% feel not at all confident.

Base: Trial users (537) | Non-users (2305)

This chart shows how confidents respondents are in reporting incidents and issues, broken down by trial users and non-users.
For reporting anti-social use associated with the use of the rental e-scooters, 20% of users feel completely confident, 18% feel fairly confident, 16% feel somewhat confident, 12% feel slightly confident, and 34% feel not at all confident. 6% of non-trial users feel completely confident reporting anti-social use associated with the use of the rental e-scooters, 10% feel fairly confident, 8% feel somewhat confident, 5% feel slightly confident, and 70% not at all confident.

Base: Trial users (536) | Non-users (2298)

This chart shows how confidents respondents are in reporting incidents and issues, broken down by trial users and non-users.
For reporting incidents of abandoned rental e-scooters, 21% of users feel completely confident, 19% feel fairly confident, 19% feel somewhat confident, 12% feel slightly confident, and 30% feel not at all confident. 5% of non-users feel completely confident reporting incidents of abandoned rental e-scooters, 8% feel fairly confident, 10% feel somewhat confident, 6% feel slightly confident, and 70% feel not at all confident.