E-scooter rental trial: Likelihood to recommend

Summary

• The majority of trial users agree that they would recommend using the rental e-scooters to other people (72%), and a further 14% somewhat agree that they would recommend the rental e-scooters to others
• Trial users aged 16-24 are most likely to recommend using the rental e-scooters to others, with 93% agreeing or somewhat agreeing with the statement
• Trial users aged 65 and over appear least likely to recommend the trial with a third somewhat disagreeing with the statement (33%) although 50% still agree that they would recommend using the rental e-scooters. However, it is important to note that this age group has a very small base size
• An asterisk (*) indicates a small base size, caution should be taken when interpreting the results

Base: Trial users (568) | 16-24 (66) | 25-34 (184) | 35-44 (143) | 45-54 (91) 55-64 (35) | 65+ (6*) | *Caution small base

This chart shows to what extent trial users agree with the statement “I would recommend using the rental e-scooters to other people”, also broken down by age group.
72% of trial users agree with this statement, 14% somewhat agree, 2% neither agree or disagree, 2% somewhat disagree and 9% disagree.
Of those aged 16-24, 79% agree with this statement, 14% somewhat agree, and 8% disagree.
Of those aged 25-34, 76% agree with this statement, 13% somewhat agree, 2% neither agree or disagree, 2% somewhat disagree and 7% disagree.
Of those aged 35-44, 72% agree with this statement, 18% somewhat agree, 2% neither agree or disagree, and 8% disagree.
Of those aged 45-54, 77% agree with this statement, 8% somewhat agree, 5% neither agree or disagree, and 10% disagree.
Of those aged 55-64, 63% agree with this statement, 17% somewhat agree, 3% neither agree or disagree, 3% somewhat disagree and 14% disagree.
Of those aged 65 and over, 50% agree with this statement, 17% somewhat agree, and 33% somewhat disagree.