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Summary

  • Remaining consistent since Wave Two, the majority of trial users feel safe riding an e-scooter in most locations, the exception being ‘on the road with no cycle or bus lane’ where 36% felt ‘unsafe’ or ‘very unsafe’ in Wave Three
  • Trial users have felt most safe using the trial in a cycle lane separated from the road, with 87% feeling ‘safe’ or ‘very safe’ using rental e-scooters here
  • Generally, trial users appear to feel safer sharing different spaces with e-scooter riders than non-trial users; these results have remained consistent with Wave Two
  • The majority of users feel very safe sharing a cycle lane separated from the road with e-scooter riders (85%), compared to 30% of non-users
  • A third of trial users feel very safe sharing the road with a marked cycle lane with e-scooter riders, compared to only 4% of non-users
  • Of respondents who selected ‘Other’, 135 left applicable comments. A third said they feel unsafe in pedestrian only spaces, whilst 30% feel their sense of safety depends on the rider rather than area

If you have used an e-scooter as part of the rental trial, where have you felt safe riding it?

Base: Trial users – from top to bottom – W2 (589), W3 (270) | W2 (589), W3 (269) | W2 (590), W3 (270) | W2 (589), W3 (266) | W2 (594), W3 (270)

This chart shows that when respondents were asked how self they felt riding an e-scooter in particular locations
When riding an e-scooter in a cycle lane separated from the road
During Wave two, 63% of respondents say very safe, 28% say safe, 4% say neither safe nor unsafe, 2% say unsafe and 3% say very unsafe
During Wave three, 61% of respondents say very safe, 26% say safe, 3% say neither safe nor unsafe, 6% say unsafe and 4% say very unsafe
When riding an e-scooter on the road with a marked cycle lane
During Wave two, 38% of respondents say very safe, 46% say safe, 7% say neither safe nor unsafe, 5% say unsafe and 5% say very unsafe
During Wave three, 41% of respondents say very safe, 40% say safe, 7% say neither safe nor unsafe, 7% say unsafe and 5% say very unsafe
When riding an e-scooter on a shared-use pavement for both pedestrians and cyclists
During Wave two, 41% of respondents say very safe, 38% say safe, 9% say neither safe nor unsafe, 7% say unsafe and 6% say very unsafe
During Wave three, 37% of respondents say very safe, 42% say safe, 11% say neither safe nor unsafe, 6% say unsafe and 5% say very unsafe
When riding an e-scooter in a bus lane
During Wave two, 27% of respondents say very safe, 36% say safe, 18% say neither safe nor unsafe, 11% say unsafe and 8% say very unsafe
During Wave three, 29% of respondents say very safe, 35% say safe, 16% say neither safe nor unsafe, 13% say unsafe and 7% say very unsafe
When riding an e-scooter on the road with no cycle or bus lane
During Wave two, 12% of respondents say very safe, 31% say safe, 21% say neither safe nor unsafe, 21% say unsafe and 14% say very unsafe
During Wave three, 11% of respondents say very safe, 31% say safe, 21% say neither safe nor unsafe, 22% say unsafe and 14% say very unsafe

Thinking about any occasions where you were sharing space with people using e-scooters, how safe did you feel?

Base: Trial users – from top to bottom – (244), (244), (241), (244), (244) | Non-users – from top to bottom – (1,557), (1,561), (1,532), (1,588), (1,564)

When asked about how safe respondents felt when sharing particular spaces with people using e-scooters
When sharing a cycle lane separated from the road
With users, 50% of respondents say very safe, 35% say safe, 6% say neither safe nor unsafe, 4% say unsafe and 5% say very unsafe
With non users, 8% of respondents say very safe, 22% say safe, 24% say neither safe nor unsafe, 19% say unsafe and 27% say very unsafe
When sharing a road with a marked cycle lane
With users, 33% of respondents say very safe, 45% say safe, 10% say neither safe nor unsafe, 6% say unsafe and 6% say very unsafe
With non users, 4% of respondents say very safe, 15% say safe, 22% say neither safe nor unsafe, 26% say unsafe and 33% say very unsafe
When sharing a bus lane
With users, 27% of respondents say very safe, 38% say safe, 20% say neither safe nor unsafe, 9% say unsafe and 7% say very unsafe
With non users, 4% of respondents say very safe, 13% say safe, 25% say neither safe nor unsafe, 22% say unsafe and 37% say very unsafe
When sharing a shared-use pavement for both pedestrians and cyclists
With users, 24% of respondents say very safe, 43% say safe, 19% say neither safe nor unsafe, 7% say unsafe and 6% say very unsafe
With non users, 1% of respondents say very safe, 6% say safe, 7% say neither safe nor unsafe, 24% say unsafe and 62% say very unsafe
When sharing roads with no cycle or bus lanes
With users, 17% of respondents say very safe, 32% say safe, 19% say neither safe nor unsafe, 19% say unsafe and 13% say very unsafe
With non users, 1% of respondents say very safe, 5% say safe, 9% say neither safe nor unsafe, 27% say unsafe and 58% say very unsafe

Other comments

Base: Total sample: 135

This table shows that of those respondents making other comments
33% mention e-scooters being unsafe in pedestrian only spaces and or pavements
30% mention greater concern about unsafe riders
5% mention that they feel unsafe anywhere
5% express concern for the safety of e-scooter riders
4% mention parks
30% mention other things

wdt_ID Key themes Percentage (%)