Reasons preventing usage (part 2)

• A lack of parking hubs is the key reason which would or has prevented users from using the trial (48%). ‘Cost’ (40%) and ‘safety concerns’ (39%) are also important barriers for users
• Safety is a key barrier for non-users; over two-thirds cite ‘safety concerns’ (68%) and a third have been/ would be put off by helmets not being provided
• 37% of respondents who selected ‘other’ felt that the danger of e-scooters had prevented them from using the rental trial, while 28% highlighted personal access issues preventing them from using the trial
• 11% of respondents feel that the lack of appropriate infrastructure for e-scooters has prevented them using the trial
• Overall, the reasons preventing both users and non-users from using the trial have remained similar between Wave Two and Wave Three
• For trial users, no e-scooter parking hubs at the places they would like to start or end their journeys remains the most common reason which would or has prevented them for using the trial; for non-trial users, this has also remained the same since Wave Two (‘safety concerns’)
• The proportion of trial users who would be prevented from using the trial due to helmets not being provided with the e-scooter has decreased slightly since Wave Two, but has increased for non-trial users

Base: Trial users who felt something has or would prevent them using the scheme (99) | Non-users who felt something has or would prevent them using the trial (1,131)

This chart shows the reasons that have prevented or would prevent respondents from using the e-scooter rental trial in the future
Of those who say No e-scooter parking hubs at the places I would like to start and end my journey, 48% are users and 6% are non users
Of those who say the Cost of hiring the e-scooters, 40% are users and 11% are non users
Of those who say safety concerns, 39% are users and 68% are non users
Of those who say Low availability of rental e-scooters at the parking hub locations, 23% are users and 1% are non users
Of those who say Helmets not provided with the e-scooter , 15% are users and 33% are non users
Of those who say Limited information about how to use e-scooters, 7% are users and 19% are non users
Of those who say no access to smartphone app, 4% are users and 4% are non users
Of those who make other comments, 37% are users and 50% are non users

Base: Reasons left by those who selected ‘other’ (597)

This table shows that of the other comments made
37% mention e-scooters being dangerous
28% mention personal access issues
11% mention lack of appropriate infrastructure
9% mention other riders
8% mention that they would rather use other modes of transport
6% mention lack of training and or regulation
6% mention scooter characteristics
13% mention other things

Base: Trial users who felt something has or would prevent them using the scheme – W2 (197), W3 (99) | Non-users who felt something has or would prevent them using the trial – W2 (1,573), W3 (1,131)

This chart shows the reasons that have prevented or would prevent respondents from using the e-scooter rental trial in the future, with a comparison between results within wave 2 and wave 3
Of users who say No e-scooter parking hubs at the places I would like to start and end my journey , 50% of respondents are from Wave 2 and 48% are from wave 3
Of non users who say No e-scooter parking hubs at the places I would like to start and end my journey , 6% of respondents are from Wave 2 and 6% are from wave 3
Of users who say the cost of hiring the e-scooters, 39% are from wave 2 and 39% are from wave 3
Of non users who say the cost of hiring the e-scooters, 67% are from wave 2 and 68% are from wave 3
Of users who say low availability of rental e-scooters at the parking hub locations, 22% are from wave 2 and 23% are from wave 3
Of non users who say low availability of rental e-scooters at the parking hub locations, 1% are from wave 2 and 1% are from wave 3
Of users who say helmets not provided with the e-scooter, 19% are from wave 2 and 15% are from wave 3
Of non users who say helmets not provided with the e-scooter, 27% are from wave 2 and 33% are from wave 3
Of users who say limited information about how to use e-scooters, 9% are from wave 2 and 7% are from wave 3
Of non users who say limited information about how to use e-scooters, 12% are from wave 2 and 19% are from wave 3
Of users who say no access to smartphone app, 3% are from wave 2 and 4% are from wave 3
Of non users who say no access to smartphone app, 3% are from wave 2 and 4% are from wave 3
Of users who give other reasons, 32% are from wave 2 and 37% are from wave 3
Of non users who give other reasons, 42% are from wave 2 and 50% are from wave 3