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Summary

  • For trial users, the main reason preventing them from using the rental e-scooter trial is in the case of ‘no e-scooter parking hubs at the places they would like to start or finish their journey’ (49%), followed by ‘safety concerns’ (47%).
  • For non-trial users, ‘safety concerns’ are the most common reason preventing them from using the trial (62%)
  • 41% of trial users feel the ‘cost of hiring the e-scooters’ has or would prevent them from using the trial, whereas only 11% of non-users feel this has prevented them
  • A third of non-users feel ‘helmets not being provided with the e-scooter’ have prevented them from using the trial, whereas 22% of trial users feel this would prevent them
  • The highest proportion of respondents who left ‘other’ comments feel the e-scooters are dangerous (14%) or are unsuitable for their personal characteristics (12%)
  • Others are put off by the misuse by other riders (7%), the lack of infrastructure (3%), or issues with the scooter design, app or functionality of the scheme (3%) among other reasons

What reasons have prevented you / would prevent you from using the e-scooter rental trial in the future?

Base: Trial users who feel something has or would prevent them using the scheme (319) | Non-users who feel something has or would prevent them using the trial (1,766)

This chart shows the reasons that have prevented or would prevent respondents from using the rental e-scooter trial in the future, split by trial users and non-trial users
For ‘no e-scooter parking hubs at the places they would like to start or end their journey’, 49% of trial users and 5% of non-users feel this has or would prevent them using the rental e-scooters
For ‘safety concerns’, 47% of trial users and 62% of non-users feel this has or would prevent them using the rental e-scooters
For the ‘cost of hiring the e-scooters’, 41% of trial users and 11% of non-users feel this has or would prevent them using the rental e-scooters
For the ‘low availability of rental e-scooter at the parking hub locations’, 29% of trial users and 1% of non-users feel has or would prevent them using the rental e-scooters
For ‘helmets not being provided with the e-scooter’, 22% of trial users and 33% of non-users feel this has or would prevent them using the rental e-scooters
For ‘limited information about how to use e-scooters and where they can be used’, 13% of trial users and 19% of non-users feel this has or would prevent them using the rental e-scooters
For ‘no access to the smart phone app’, 5% of both trial users and non-users feel this has or would prevent them using the rental e-scooters
33% of trial users and 52% of non-users feel that an ‘other’ reason has or would prevent them using the rental e-scooters

Reasons left by those who selected 'other'

Base: Total sample (2,060)
wdt_ID Key themes %
1 They are dangerous 14
2 Unsuitable for personal characteristics (e.g. age, disability, have children) 12
3 Misuse by other riders 7
4 Lack of infrastructure/ appropriate road conditions 3
5 Issues with scooter design/ app/ scheme 3
6 Do not want to use them/ disagree with them 3
7 No driving licence 3
8 No need to use one/ use other active or sustainable travel 3
9 Lack of confidence/ opportunity to train or practice 2
10 Full parking hubs/ lack of parking 1
11 No comment 50
12 Other 4

This table shows comments left by those who selected ‘other’.
14% of respondents feel e-scooters are dangerous
12% feel e-scooters are unsuitable for their personal characteristics, such as their age, disability or travelling with children
7% feel misuse by other readers has or would prevent them using the rental e-scooters
3% mention a lack of infrastructure or appropriate road conditions
3% feel there are issues with the scooter design, app or scheme in general
3% do not want to use the rental e-scooters or disagree with them
3% say they do not have a driving license, preventing them from using the rental e-scooters
3% say they have no need to use one and/or use other active or sustainable modes of travel
2% feel they lack confidence to try the scheme or there is a lack of opportunity to train or practice
1% mention full parking hubs or a lack of parking as preventing them from using the scheme
50% left no comments
4% left other reasons