- For trial users, the main reason preventing them from using the rental e-scooter trial is in the case of ‘no e-scooter parking hubs at the places they would like to start or finish their journey’ (49%), followed by ‘safety concerns’ (47%).
- For non-trial users, ‘safety concerns’ are the most common reason preventing them from using the trial (62%)
- 41% of trial users feel the ‘cost of hiring the e-scooters’ has or would prevent them from using the trial, whereas only 11% of non-users feel this has prevented them
- A third of non-users feel ‘helmets not being provided with the e-scooter’ have prevented them from using the trial, whereas 22% of trial users feel this would prevent them
- The highest proportion of respondents who left ‘other’ comments feel the e-scooters are dangerous (14%) or are unsuitable for their personal characteristics (12%)
- Others are put off by the misuse by other riders (7%), the lack of infrastructure (3%), or issues with the scooter design, app or functionality of the scheme (3%) among other reasons
Barriers to using rental e-scooters
Summary
What reasons have prevented you / would prevent you from using the e-scooter rental trial in the future?
Base: Trial users who feel something has or would prevent them using the scheme (319) | Non-users who feel something has or would prevent them using the trial (1,766)
This chart shows the reasons that have prevented or would prevent respondents from using the rental e-scooter trial in the future, split by trial users and non-trial users
For ‘no e-scooter parking hubs at the places they would like to start or end their journey’, 49% of trial users and 5% of non-users feel this has or would prevent them using the rental e-scooters
For ‘safety concerns’, 47% of trial users and 62% of non-users feel this has or would prevent them using the rental e-scooters
For the ‘cost of hiring the e-scooters’, 41% of trial users and 11% of non-users feel this has or would prevent them using the rental e-scooters
For the ‘low availability of rental e-scooter at the parking hub locations’, 29% of trial users and 1% of non-users feel has or would prevent them using the rental e-scooters
For ‘helmets not being provided with the e-scooter’, 22% of trial users and 33% of non-users feel this has or would prevent them using the rental e-scooters
For ‘limited information about how to use e-scooters and where they can be used’, 13% of trial users and 19% of non-users feel this has or would prevent them using the rental e-scooters
For ‘no access to the smart phone app’, 5% of both trial users and non-users feel this has or would prevent them using the rental e-scooters
33% of trial users and 52% of non-users feel that an ‘other’ reason has or would prevent them using the rental e-scooters
Reasons left by those who selected 'other'
Base: Total sample (2,060)
| wdt_ID | Key themes | % |
|---|---|---|
| 1 | They are dangerous | 14 |
| 2 | Unsuitable for personal characteristics (e.g. age, disability, have children) | 12 |
| 3 | Misuse by other riders | 7 |
| 4 | Lack of infrastructure/ appropriate road conditions | 3 |
| 5 | Issues with scooter design/ app/ scheme | 3 |
| 6 | Do not want to use them/ disagree with them | 3 |
| 7 | No driving licence | 3 |
| 8 | No need to use one/ use other active or sustainable travel | 3 |
| 9 | Lack of confidence/ opportunity to train or practice | 2 |
| 10 | Full parking hubs/ lack of parking | 1 |
| 11 | No comment | 50 |
| 12 | Other | 4 |
This table shows comments left by those who selected ‘other’.
14% of respondents feel e-scooters are dangerous
12% feel e-scooters are unsuitable for their personal characteristics, such as their age, disability or travelling with children
7% feel misuse by other readers has or would prevent them using the rental e-scooters
3% mention a lack of infrastructure or appropriate road conditions
3% feel there are issues with the scooter design, app or scheme in general
3% do not want to use the rental e-scooters or disagree with them
3% say they do not have a driving license, preventing them from using the rental e-scooters
3% say they have no need to use one and/or use other active or sustainable modes of travel
2% feel they lack confidence to try the scheme or there is a lack of opportunity to train or practice
1% mention full parking hubs or a lack of parking as preventing them from using the scheme
50% left no comments
4% left other reasons
