Councillors feel that there should be more training events and opportunities to teach people how to use the rental e-scooters correctly. They think this is particularly important for younger riders who may not know how to drive or understand the Highway Code, and that this training should include education on the impact of irresponsible use on other road and pavement users. Councillors suggest this could include more in-person training events, visits to educational facilities, or through in-app training and videos.
Councillors also suggest that this training include work to raise confidence and proficiency among riders and potential riders who lack the confidence to use the rental e-scooters frequently. They feel that this training could improve both the safety of the scheme, as well the general public’s perception of the scheme, as residents are generally most concerned with the safety of rental e-scooters, particularly when ridden by young or inexperienced riders.
“More sort of training and more information about how to use the e-scooters safely would make sense … maybe videos or something in the app that would be good.”