The suggested improvements in this section have been put forward by participants in the research, or are potential ideas that have been developed from participant feedback.
Possible improvements
Overview of possible improvements
Better promotion of existing services
- Use non-digital channels for advertising.
- Update websites with details of digital support offered.
- Add digital/IT as directory search terms, or on a digital map.
- Amplify through Portsmouth City Council channels, such as Flagship and e-bulletins.
Increase capacity
- Extend opening hours.
- Maximise use of existing assets.
- Recruit more volunteers.
Infrastructure and technical aspects
- Increase donations and IT refurbishment.
- Provide more Wi-Fi hotspots, charging points, and devices to borrow.
- Upgrade older technology and provide education around cheaper software alternatives.
Behaviour change initiatives
- Present digital as an extra option, not the only channel.
- Understand the individual and their likes and interests. Build awareness of “what’s in it for me”.
- Use indirect approaches such as community events with digital assistance as an add-on.
Varied approaches
- Expand the range of learning styles and types of support.
- Encourage peer-to-peer learning and cross-generational skill swaps.
- Offer trusted support and quantifiable progress.
Accessibility
- Ensure more equitable access to learning and support.
- Increase community outreach.
- Optimise format and information flow.
