Smartphone

• The majority of respondents who are likely to use the service have access to a smartphone (92%) and would feel ‘very confident’ in using it to book the demand responsive bus service (67%)
• Just under a tenth of respondents do not have access to a smartphone (8%) especially over 65s (16%)
• 14% of respondents would feel ‘not very confident’ or ‘not at all confident’ in using a smart phone app to book the service

An asterisk (*) indicates a small base size, caution should be taken when interpreting the results

This chart shows that:
Of the total sample, 8% do not have access to a smartphone, and 92% have access
Of those likely to use the service, 8% do not have access to a smartphone, and 92% have access
Of those unlikely to use the service, 10% do not have access to a smartphone, and 90% have access
Of those under 65 years old, 100% have access to a smartphone
Of those over 65 years old, 16% do not have access to a smartphone, and 84% have access

This chart shows that:
Of the total sample, 62% would feel very confident, 17% would feel fairly confident, 7% would feel neither, 7% would feel not very confident, and 7% would feel not at all confident in using a smartphone app to book the service
Of those with access to a smartphone, 67% would feel very confident, 19% would feel fairly confident, 6% would feel neither, 7% would feel not very confident, and 2% would feel not at all confident in using a smartphone app to book the service
Of those without access to a smartphone, 9% would feel very confident, 18% would feel neither, 9% would feel not very confident, and 64% would feel not at all confident in using a smartphone app to book the service