Ease of booking and appointment availability

• Booking appointments is made easiest by being able to book online (62%), followed by being able to book over the phone (37%)
• Respondents mostly found appointment availability good due to the offering of evening appointments (29%) and the fact that there were plenty of options available to book (24%), 17% note that the times on offer were convenient for them

This chart shows what respondents feel made their appointment easy to book:
62% say they were able to book online
37% say they could book over the phone
9% say they could book at the desk
3% say something else made their appointment easy to book

This chart shows what respondents feel was good about the appointment availability:
29% say evening appointments being available (6:30pm-8pm)
24% say plenty of options
17% say times were convenient
12% say weekend appointments being available
9% say morning/ early morning appointments
6% say that the appointments were soon/ they didn’t have to wait long
4% say daytime appointments
11% say something else made the appointment availability good