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Summary

  • Nearly two thirds of those who have recently attended a screening reported that nothing made it difficult to book or attend their appointment (64%)
  • Anxiety/ worry about attending and inconvenient appointment times are the biggest barriers to booking or attending (for 9% each)
  • Personal factors like menstrual cycles and other responsibilities are also common barriers, but attendance could be facilitated through improvements to booking processes; booking over the phone (7%) and booking online (4%) were a challenge for some
  • Parking availability is more of a problem in some areas – three practices in particular, although reported for 16 practices in total

Did anything make it difficult to book or go to your most recent appointment?

Base: Those who have been to a screening in the last three years (4,420)

This chart shows anything that made it difficult to book or go to their most recent appointment:
9% say they were anxious or worried about going
9% say the appointment time wasn’t convenient (e.g. during work hours)
7% say booking over the phone
6% say their menstrual cycle
5% say other responsibilities e.g. children, caring, pets
4% say booking online
3% say parking availability
3% say they struggle to remember appointments
2% say it takes too long/ appointments don’t run on time
1% say getting there (e.g. no bus, mobility issues)
1% say the cost of getting there (e.g. parking, bus fare)
4% say other
64% say nothing made it difficult

 

‘Other’ barriers

wdt_ID Key themes (in order of frequency mentioned)
1 Appointment availability
2 Appointment was refused or cancelled
3 General difficulty booking
4 Previous bad experience
11 A health issue