- The main reasons why respondents rate poorly the information available at bus stops are that the information on the real time information screens is inaccurate, or that there simply is no real time information screen
- Of ‘other’ reasons given for the poor rating, a lack of timetables or other information e.g. maps is the most frequently mentioned, followed by inaccurate or incomplete timetables
Issues with the information available at bus stops
Summary
Why do you think the information available at bus stops is poor?
Base: All those who think the information available at bus stops is ‘poor’ or ‘very poor’ (313)
This chart shows the reasons why respondents think the information at bus stops is poor or very poor:
63% because the information on the RTI screen is not accurate
61% because there is no RTI screen
12% because the timetables are too high/low for them
32% for another reason
Key themes for ‘other’
| wdt_ID | Key themes |
|---|---|
| 1 | No timetable or other information (e.g. map) available |
| 2 | Inaccurate or incomplete timetables |
| 3 | Not accessible e.g. no audio, too small font, dirty screen, not everyone has the app |
| 4 | Timetables difficult to use |
| 5 | RTI broken |
| 6 | QR codes don’t work |
| 7 | Changes in timetables/routes/bus stops not available |
