Accompanied bus journeys – On board the bus

• Generally positive about people moving from the priority spaces if needed
• Less consistent experience when travelling with a pushchair – would help if the priority sticker had a picture of a pushchair to raise awareness. The pushchair is a mobility aid for some
• Not everyone stands up for you on the bus – drivers don’t get involved

• Journeys are often being planned around peak periods
• Some passengers take a different service to secure a suitable space during busy periods, this can mean having to walk to a further bus stop or taking a different service

• Most do pull up to the raised kerb, but not all of them do
• Inconsistent experience – will they stop if you don’t flag them down? Will they let you stay on the bus when changing routes?

“Some will drop the bus so I don’t have the step, some couldn’t give a monkey’s.”

• Noise on the bus can be challenging – need to turn hearing aid down but then can’t hear announcements
• Bluetooth would be good to loop into so announcements go direct to the hearing aid
• Audible announcements for each stop would be useful

“The London experience is very different, you get the next stops shown and an audible announcement.”