Accompanied bus journeys – Bus routes and timings

• Changed working hours and compromised pay to be able to get the closest bus to work (hourly service)
• Some passengers are making substantially longer journeys to work around infrequent services

“Instead of getting off at town, I will stay on the bus at Gunwharf just so I can guarantee a space on the X4 because it’s every 40 minutes.”

• Reactive approach to travelling – constantly changing the journey depending on bus timings, roadworks etc.
• Buses not turning up or being late can mean a long walk to get to a bus stop with a suitable route
• Frustrating when you miss the bus because it’s early, or when it doesn’t turn up – longer walk to get to the next stop (hard with mobility issues after a tiring day at work), less direct route home
• If having to move to a different stop to catch a different bus (due to unreliability) it can be difficult crossing roundabout and park, tiring walk after working all day on top of mobility issues

“It’s a struggle not knowing which journey to take home every day.”

• Journeys are slow
• Bus lanes to speed up journeys would be great – especially as you get out of town

“This is the most frustrating part of the journey, we’re stuck here in the traffic, there’s no fast bus route except for the park and ride one, all other routes are stuck here with everyone else.”