Reasons for rating condition of the HMO

• Around a quarter (24%) of those who rated the condition of the HMO as ‘good’ or ‘very good’ feel the property was/is well-maintained, with a fifth (20%) feeling it’s fine/ there are no major problems
• Over a third (34%) of those who rated the condition of the HMO as ‘fair’ feel it is/was a bit rundown/ the décor could be improved, with over a quarter (28%) feeling it’s OK and meets the minimum standards
• Just under a third of those who rated the condition of the HMO as ‘poor’ or ‘very poor’ feel the quality of housing is poor (31%) such as due to plumbing issues or needing repairs, and that there is poor service from the agency/ landlord looking after the HMO (31%)

An asterisk (*) indicates a small base size, caution should be taken when interpreting the results.

This table shows the most common themes around why respondents rate the condition of their HMO as ‘good’ or ‘very good’:
24% of respondents feel the property is well-maintained
20% of respondents feel it is fine/ there are no major problems
17% of respondents feel the accommodation is nice/ spacious
13% of respondents feel they have a good and responsive landlord/ agency
5% of respondents feel there is good/ affordable rent
3% of respondents give other comments
56% of respondents give no comment

This table shows the most common themes around why respondents rate their HMO as ‘fair’:
34% of respondents feel it is a bit rundown/ décor could be improved
28% of respondents feel it’s OK/ meets minimum standards
9% of respondents comment that it’s a student house
7% of respondents feel it has a poor conversion/ finish
5% of respondents give other comments
20% of respondents give no comment

This table shows the most common themes around why respondents rate their HMO as ‘poor’ or ‘very poor’:
31% of respondents feel the housing is poor quality
31% of respondents feel they receive poor service from their agency/ landlords
19% of respondents comment there is mould/ damp
19% of respondents comment there are rats
13% of respondents feel there are issues with other tenants
19% of respondents give other comments
31% of respondents give no comment