Rating of taxi aspects

• For taxis ‘updates about arrival’ (51%), ‘space for luggage and pushchairs’ (45%) and ‘ease of ordering (44%)’ are most highly rated
• The lowest rated aspect for taxis is ‘availability’ (48%)
• Wheelchair accessible taxis (WATs) do not perform well, they are most poorly rated on ‘availability’ (80%), followed by ‘ease of ordering’ (63%), and ‘overall rating’ (53%)
• Among those who do not use a wheelchair, the taxi providers in Portsmouth were best rated on updates about arrival (52% of our sample rating them good or very good), followed by space for luggage and pushchairs (45%) and then ease of ordering (43%)
• Those aged 35 and over were the most positive about the ease of ordering a taxi (47% 35-54’s and 45% 55+’s vs 43% total) with 16-34’s showing higher levels of poor rating for this element (34% vs 26% total)
• The availability of taxis was by far the most underperforming aspect of the taxi system in Portsmouth, with 48% rating them poor or very poor – this is highest amongst those who have financial barriers to travel (57% vs 48% total)
• Those who are disabled/caring for someone who is disabled also give the taxi system in Portsmouth a poorer rating on availability

Base: All with barriers to travel and have ever used a taxi in Portsmouth (from top to bottom): 407 | 379 | 415 | 403 | 420

This chart shows the perceptions of aspects concerning non-wheelchair accessible taxis in Portsmouth
With getting updates about the taxi arrival, 16% of respondents say very good, 35% say good, 31% say fair, 10% say poor and 7% say very poor
With having space for luggage/pushchairs etc etc, 7% of respondents say very good, 38% say good, 42% say fair, 8% say poor and 5% say very poor
With the ease of ordering a taxi, 13% of respondents say very good, 31% say good, 30% say fair, 15% say poor and 12% say very poor
With the accessibility of taxis, 8% of respondents say very good, 29% say good, 34% say fair, 19% say poor and 9% say very poor
With the availability of taxis at the time needed, 5% of respondents say very good, 17% say good, 30% say fair, 27% say poor and 21% say very poor

Base: All with barriers to travel and have used a wheelchair accessible taxi (from top to bottom): 65 | 58 | 66 | 65 | 64

This chart shows the perceptions of aspects concerning wheelchair accessible taxis in Portsmouth
With the helpfulness/friendliness of the drivers, 18% of respondents say very good, 18% say good, 32% say fair, 23% say poor and 8% say very poor
With the ease of receiving updates about the taxi , 7% of respondents say very good, 16% say good, 38% say fair, 26% say poor and 14% say very poor
With the overall rating of wheelchair accessible taxis, 9% of respondents say very good, 11% say good, 27% say fair, 20% say poor and 33% say very poor
With the ease of ordering a wheelchair accessible taxi, 8% of respondents say very good, 14% say good, 15% say fair, 23% say poor and 40% say very poor
With wheelchair accessible taxis being available when respondents need them, 2% of respondents say very good, 3% say good, 16% say fair, 30% say poor and 50% say very poor